Once we receive an order ,usually they are shipped within 2 working days.
Delivery time depends on your location.
You don’t have to pay any shipping cost. We provide free shipping in India.
You will receive an auto generated email, once your order has been dispatched with shipping details. Also, you can track your order on our website by clicking on Track Order on our website at the bottom of the page. For further queries you can send us an email at firstname.lastname@example.org or call us on +91 9879559603
You can tick the checkbox “Send this as a gift” and include a message for gift wrapping while selecting payment option at the time of checkout.
We request you to drop us an email informing new shipping address at email@example.com or call us at +91 9879559603, Monday-Saturday (10:00 AM - 6:00 PM). If the order has not been shipped to the original address provided at the time of placing order, we will ship the order to the new shipping address.
It is not feasible to ship your order though any specific courier company. We have shipping agencies API pre-integrated to deliver the items. We use reputed courier companies who provide safe and fast delivery.
We can provide estimated delivery date but we cannot commit exact date and time for delivery. The delivery schedule lies totally in the hands of shipping agencies.
An estimate delivery date is mentioned from our side. Sometimes the courier companies take a day or two additionally to deliver the order due to some unavoidable circumstances. Please be assured that you will receive your ordered items shortly.
The courier companies return the shipment back to the origin and update status as return to origin if:
Usually online tracking shows correct information. It might be possible that someone else have accepted delivery on your behalf. We request you to re-check with you family members, neighbors or security. Even then if you are not able to locate the shipment, please drop us an email at ......... and we will look into the matter on top priority.
Normally the online tracking becomes visible after 24 hours from the dispatch time. You can re-check the tracking details after 24 hours. Even then if online tracking is not available, please drop us an email at ................. or call us at +91 9879559603 Monday-Saturday (10:00 AM - 06:00 PM) IST
You can select same product or any other product of the same value. If the new product selected by you is of higher amount than that of the product to be exchanged, you have to pay the difference amount in advance.
You can drop an email at firstname.lastname@example.org if you want to cancel your order or you can call us at +91 9879559603. Once the order has been shipped, it will not get cancelled. For details click here.........
You can replace if there is any defect or damage in the product. You have to inform us about the defect/damage in the product delivered to you within 24 hours of delivery.
You can return item(s) at the below address:
L-9136A, Block 34,
Rangoli Gardens, Maharana Pratap Marg,
Near Vaishali Nagar, Jaipur 302034
You are requested to mention your contact number and order number while returning any item(s)
To create your account please follow below steps:
To change your account details please follow below steps:
To view orders placed by you till date please follow below steps:
To view products added in your wishlist please follow below steps:
You can make the payment via different modes: Debit Cards, Credit Cards, Net Banking, Cheque Deposit and Cash Deposit. In addition to this you can also select COD payment option where you have to pay at the time of delivery.
Undoubtedly Yes. Milky Leaf provides fully secured payment option. We ensure that all credit card transactions are secured. Any information provided by the customer is directly submitted to our banks. We do not retain any credit card information once you have placed your order online.
We never ask any of our customers to share their card details and passwords on the email or phone. This information must be kept confidential.
Transactions can fail in case of inaccurate information provided to the payment gateway or in case your internet connection gets disrupted while the transaction is still in process. If your transaction fails, any amount that has been charged from your account will be rolled back within 7 working days. For further queries and assistance you may drop an email at email@example.com .
Once your payment has been completed, you will receive a confirmation email. In case you do not receive any confirmation email we request you to drop us an email at firstname.lastname@example.org .
Yes, taxes are included in our selling price. Any tax will not be added separately in addition to the selling price displayed on our website.